Shopping Policy 

Last updated: 2 September 2026

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At Ausome & Co., most of our products are made to order. This means your garment is created specifically for you after your order is placed.

We ship to customers around the world, subject to destination availability and carrier restrictions.

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PRODUCTION TIME

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Because our products are made to order, please allow approximately 3-4 business days for production before your order is dispatched.

Production time is separate from shipping time. Shipping is between 7-14 days depending on location. During busy periods, holidays, sales or other circumstances outside our control, production or delivery may take longer than the usual estimated timeframe.

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SHIPPING TIME

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Once your order has been produced and dispatched, delivery time depends on your destination, shipping method, carrier and other factors affecting international delivery.

Any delivery estimates shown at checkout are estimates only and are not guaranteed delivery dates.

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TRACKING

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Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for the tracking information to become active after dispatch.

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INTERNATIONAL SHIPPING

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Ausome & Co. ships worldwide to locations where our fulfilment and shipping partners are able to deliver.

Some countries, regions or products may have shipping restrictions. If your destination is unavailable at checkout, we may be unable to ship that particular order to your location.

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CUSTOMS, DUTIES & TAXES

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International orders may be subject to customs duties, taxes, import charges or other fees imposed by the destination country.

Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.

Ausome & Co. does not control customs processing times or charges imposed by local authorities.

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SHIPPING DELAYS

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Occasionally, deliveries may be delayed due to circumstances outside our control, including:

- Customs processing
- Weather events
- Carrier delays
- Public holidays
- Incorrect or incomplete delivery information
- International shipping restrictions
- Other circumstances affecting transportation

We will do our best to assist if your order is delayed.

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INCORRECT DELIVERY ADDRESS

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Please carefully check your shipping address before completing your purchase.

If you realise that you have entered an incorrect address, contact us as soon as possible at orders@ausomeandco.com.

We will do our best to assist before your order enters production or is dispatched. Once an order has been produced or shipped, we may be unable to change the delivery address.

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LOST OR MISSING ORDERS

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If your tracking indicates that your order has been delivered but you cannot locate it, please first check around your property, with household members or neighbours, and with the relevant delivery carrier.

If you are still unable to locate your order, contact us at orders@ausomeandco.com with your order number and tracking information.

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CONTACT

Email: orders@ausomeandco.com

We recommend including your order number so we can assist you as quickly as possible.