Returns & Refunds Policy

Last updated: 2 September 2026

At Ausome & Co., our apparel is made to order. Each item is produced specifically after an order is placed.

Because of this, we generally DO NOT accept returns or exchanges for change of mind, incorrect size selection, incorrect colour selection or simply deciding that you no longer want the product.

Please carefully review the product description, size chart and other product information before placing your order.

CHANGE-OF-MIND RETURNS

We do not offer refunds or exchanges for change of mind.

This includes:

- Ordering the wrong size
- Choosing the wrong colour
- Changing your mind after purchase
- Deciding you no longer want the item
- Ordering multiple sizes with the intention of returning the ones that don't fit
- Selecting the wrong product

As our products are made to order, we cannot generally resell returned or made-to-order products.

FAULTY OR DEFECTIVE PRODUCTS

Your rights under applicable consumer protection laws are not affected by this policy.

If your product arrives faulty, damaged, defective or otherwise does not meet applicable consumer guarantees, please contact us as soon as possible.

Please email orders@ausomeandco.com and provide:

- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant

We may request additional information to assess the issue.

Where a product is confirmed to have a manufacturing or printing defect, or another issue covered by applicable consumer law, we will work with you to provide an appropriate remedy.

INCORRECT ITEM

If you receive an item that is different from what you ordered, please contact us at orders@ausomeandco.com as soon as possible.

Please include your order number and photographs of the item received.

We will investigate the issue and arrange an appropriate resolution where the error is confirmed.

DAMAGED DURING DELIVERY

If your item arrives damaged, please contact us as soon as possible with photographs of the item and packaging.

We will assess the issue and determine the appropriate resolution.

EXCHANGES

We generally do not offer exchanges for change of mind or incorrect size selection because our products are made to order.

This does not limit any rights you may have under applicable consumer protection laws.

REFUNDS

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

CONSUMER GUARANTEES

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws, including the Australian Consumer Law.

Email: orders@ausomeandco.com

Please include your order number and relevant photographs so we can review your request efficiently.