Privacy Policy

Last updated: 2 September 2026

Ausome & Co. respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise interact with Ausome & Co.

INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect information such as:

- Name
- Email address
- Billing and shipping address
- Telephone number
- Order details
- Payment and transaction information
- Customer service communications
- Information you provide when contacting us
- Website usage and technical information
- Marketing preferences

We do not need access to your full payment card details to process your order. Payments may be processed by third-party payment providers.

HOW WE COLLECT INFORMATION

We may collect information when you:

- Place an order
- Create or use an account
- Subscribe to our email communications
- Contact us
- Complete a form
- Browse or interact with our website
- Participate in promotions or other activities

Some information may also be collected automatically through cookies and similar technologies.

HOW WE USE YOUR INFORMATION

We may use personal information to:

- Process and fulfil orders
- Arrange production and delivery
- Communicate with you about your order
- Provide customer support
- Process payments
- Prevent fraud or misuse
- Improve our website, products and services
- Send marketing communications where permitted and where you have provided the appropriate consent
- Comply with legal and regulatory obligations

SERVICE PROVIDERS

We may share information with trusted third-party service providers where reasonably necessary to operate our business.

These providers may assist with services such as:

- Website and ecommerce operations
- Payment processing
- Order production and fulfilment
- Shipping and delivery
- Customer communications
- Email marketing
- Website analytics
- Fraud prevention and security

Order information may be provided to our fulfilment partner so that your purchased products can be produced and delivered to you.

INTERNATIONAL DISCLOSURE

Because Ausome & Co. operates internationally and uses third-party service providers, your personal information may be processed or stored outside Australia.

Where required by applicable law, we take reasonable steps to ensure appropriate protections are in place when personal information is handled by overseas providers.

Our website may use cookies and similar technologies to remember preferences, understand website usage, improve functionality and support marketing or analytics activities.

You can adjust cookie settings through your browser or any cookie controls provided on our website.

Disabling certain cookies may affect some website functionality.

MARKETING COMMUNICATIONS

If you choose to subscribe to Ausome & Co. marketing communications, we may send you information about products, collections, promotions and other updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the communication.

SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

ACCESS AND CORRECTION

If you would like to access or correct personal information we hold about you, please contact us.

We may need to verify your identity before processing a request.

PRIVACY QUESTIONS OR COMPLAINTS

If you have a question, concern or complaint about how we handle your personal information, please contact us first so we can investigate and respond.

Email: orders@ausomeandco.com

We aim to handle privacy enquiries fairly and promptly.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be published on our website.

CONTACT

Ausome & Co.
Email: orders@ausomeandco.com